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    Error Message "This Device Is Paused"

    Use this article if you're trying to use online features and get the error message "This Device Is Paused".

    Information

    This error appears when the wireless network has access controls enabled through the internet service provider that have limited the Nintendo Switch console’s access.

    What to do

    1. Check the network access control settings in your internet service provider's app.
    2. Allow access or unpause the affected Nintendo Switch console.
    3. Attempt to use the online feature again.

    Situation not resolved

    If you're unable to complete the steps above, please reach out to your internet service provider for further assistance.