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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 2813-5911

    The information in this article can help you if, while trying to add funds or make a purchase on Nintendo eShop, you receive error code 2813-5911 and the message "An error has occurred".

    Possible solutions

    • Try using a different credit or debit card.
    • Use a Nintendo eShop Card to add funds for Nintendo eShop purchases.
    • Link a PayPal account to your Nintendo Account and make purchases through PayPal using the payment method you've chosen.