Error Code: 2813-2491
The information in this article can help you if you are unable to complete a purchase using a credit card on Nintendo eShop and you receive error code 2813-2491.
Note
- This error indicates that the purchase transaction has timed out.
- This may be due to a network issue, or there may be ongoing maintenance or a temporary service outage related to Nintendo eShop on Nintendo Switch.
Possible solutions
- Visit the Network Maintenance page and check for any posted service maintenance or outages.
- Once the Nintendo eShop maintenance or outage has ended, try to make the purchase again.
- Reset the cache for all users who are experiencing the issue.
- Try entering DNS settings manually. If you are still unable to access Nintendo eShop with manual DNS settings, change the DNS settings back to automatic and try accessing Nintendo eShop again.
- Try connecting to the internet using a different wireless network.
- As an alternative to using a credit card, you can add funds using a Nintendo eShop Card or a PayPal account.
- Try making the purchase via the official Nintendo website.
Situation not resolved
If the error code persists, this may indicate a temporary outage of the service. Please wait a while before trying to make the purchase again.